PRIVACY POLICY

Pathfinder Moto
Last updated: 04/02/26

Pathfinder Moto (“we”, “us”, “our”) runs motorbike adventure tours/rides and operates this website. We respect your privacy and are committed to protecting your personal data.

This policy explains what information we collect, how we use it, and your rights under UK data protection law.

If you have any questions, contact us at:
📧 info@pathfindermoto.com

1. The information we collect

We may collect the following information when you use our website or book a tour:

Information you give us

  • Name

  • Email address

  • Phone number

  • Postal address

  • Date of birth (if required for tours/insurance)

  • Passport or licence details (if needed for tour safety or legal reasons)

  • Emergency contact details

  • Payment details

  • Messages or enquiries you send us

  • Account login details (if you create an account)

  • Newsletter preferences

Information collected automatically

  • IP address

  • Browser/device information

  • Pages visited and how you use our site

  • Cookies and tracking data

Information from third parties

  • Payment processors (e.g., Stripe/PayPal)

  • Booking systems

  • Analytics providers (e.g., Google Analytics)

  • Marketing platforms (e.g., email newsletter services)

2. How we use your information

We use your data to:

  • Process bookings and payments

  • Manage your tour participation

  • Provide customer support

  • Send booking confirmations and important updates

  • Send newsletters or marketing emails (only if you opt in)

  • Improve our website and services

  • Meet legal and safety requirements

  • Prevent fraud or misuse

We only use your information when we have a lawful reason to do so.

3. Our legal bases for using your data

Under UK GDPR, we rely on:

  • Contract – to provide tours and services you book

  • Legal obligation – for accounting, safety, or regulatory requirements

  • Legitimate interests – to improve our business and prevent fraud

  • Consent – for marketing emails and non-essential cookies

You can withdraw consent at any time.

4. Payments

Payments are handled securely by third-party payment providers (such as Stripe or PayPal). We do not store your full card details on our servers.

5. Marketing

If you subscribe to our newsletter or marketing emails, we may send you updates and offers.

You can unsubscribe anytime by:

  • Clicking “unsubscribe” in any email, or

  • Emailing info@pathfindermoto.com

We will never sell your data to other companies for marketing.

6. Cookies and analytics

We use cookies and similar technologies to:

  • Make the site work properly

  • Understand how visitors use the site

  • Improve performance

  • Support marketing

Some cookies are essential. Others (analytics/marketing) are optional and only used with your consent.

You can manage cookies through your browser or our cookie banner.

7. Sharing your data

We only share your data when necessary, including with:

  • Payment processors

  • Tour partners or guides

  • Insurance providers (if required)

  • IT and hosting providers

  • Email marketing services

  • Analytics providers

  • Legal or regulatory authorities (if required)

All third parties must protect your data.

8. International transfers

Some of our service providers may store data outside the UK.

When this happens, we ensure your data is protected using:

  • UK adequacy regulations, or

  • Standard Contractual Clauses or similar safeguards

9. How long we keep your data

We only keep your data as long as necessary:

  • Booking records: up to 6 years (legal/accounting requirements)

  • Marketing data: until you unsubscribe

  • Accounts: until deleted or inactive for a reasonable period

After this, data is securely deleted.

10. Keeping your data secure

We use appropriate technical and organisational security measures to protect your information from loss, misuse, or unauthorised access.

11. Your rights

Under UK data protection law, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Transfer your data (data portability)

  • Withdraw consent

  • Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, email info@pathfindermoto.com

12. Children

Our services are not intended for children under 16. We do not knowingly collect data from children.

13. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page.